This Privacy Policy explains how Naturalflorarege collects, uses, stores, discloses, and protects personal information through this website. We handle personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
1. Who we are
We operate from Shop 116, Northlands Shopping Mall, Langdons Road, Northcote, Christchurch 8052, New Zealand. Privacy enquiries can be sent to service@naturalflorarege.world or by calling +64 3 352 6653.
2. What information we collect
- Name, email address, and message details submitted through our contact form.
- Technical information such as browser type, referring pages, IP-derived location signals, and device information where generated by standard website analytics tools.
- Cookie preference records so we can remember your privacy choices.
3. Why we collect it
We collect personal information only for legitimate business purposes, including responding to enquiries, maintaining website security, understanding site performance, and improving user experience. We do not collect more information than is reasonably necessary for those purposes.
4. How we use and disclose information
We use submitted information to reply to enquiries, manage correspondence, and maintain internal records. We do not sell personal information. We may disclose information to service providers that help us operate the website, provided they are required to protect the data appropriately. We may also disclose information where required by law.
5. Overseas disclosure
Some technical service providers may store or process information outside New Zealand. Where that happens, we take reasonable steps to ensure the recipient is subject to comparable privacy safeguards, as contemplated by Principle 12 of the Privacy Act 2020.
6. Storage, security, and retention
We use reasonable safeguards to protect personal information from loss, unauthorised access, misuse, or disclosure. Contact form submissions may be retained for up to 12 months unless a longer period is required for dispute resolution, legal obligations, or legitimate business records. Analytics and technical records may be retained for up to 24 months in aggregated or pseudonymised form.
7. Your rights
You may request access to the personal information we hold about you, request correction of inaccurate information, or ask us to delete information where appropriate. We will respond within the timeframes required by New Zealand law.
8. Privacy breach response
If we become aware of a privacy breach that has caused or is likely to cause serious harm, we will assess the incident promptly and notify affected individuals and the Office of the Privacy Commissioner where required by the Privacy Act 2020.
9. Third-party tools
This website may include Google Maps embeds and basic analytics tooling. Those third parties may process technical information according to their own privacy notices. We do not permit unrelated third-party advertising trackers on the site without appropriate notice and consent.
10. Cookies and direct marketing
Cookie use is explained in our Cookie Policy. We do not send commercial electronic messages unless you have expressly consented or another lawful basis applies under the Unsolicited Electronic Messages Act 2007.
11. Complaints
If you have a privacy concern, please contact us first so we can try to resolve it. You may also complain to the Office of the Privacy Commissioner in New Zealand if you believe your rights have been breached.